RESERVATIONS

Before Making Your Reservation

We will ask for the following items when you make a reservation:

Your name
Your phone number
Date and time of pick-up
Date and time of return
Pick-up location
Returning location
Desired car model
Number of passengers
Desired options (4WD cars, etc.)
Number of children under 6 (child seats)

Notes:

If you would like a multilingual car navigation system, please consult us when you make your reservation.
When a customer who has an implanted cardiac pacemaker or an implanted defibrillator (hereinafter referred to as "pacemaker") uses a rental car equipped with the Smart Entry system, it may have a negative effect on the pacemaker.
Please consult with the TOYOTA Rent a Car Reservation Center if you have a pacemaker.

Reserving Your Vehicle

Reserve online

Please click here

※For the online reservation, You will need to pay through Web payment (online credit card payment service).

Reserve by phone

Please call the TOYOTA Rent a Car Reservation Center by phone.
Business Hours: From 8:00 to 20:00 local time (7 days a week)

To call toll-free within Japan

0800-7000-815 Note: Toll-free phone service may not be available depending on phone types or phone lines.

To call from outside Japan

+81-92-577-0091

Reserving Your Vehicle at the Pick-Up Location

Our staff at one of the about 1,100 TOYOTA Rent a Car shops in Japan will accept your reservation.
Please feel free to visit us to consult with us about your needs.
Reservations can also be made at the pick-up location.

Change/Cancellation of Reservation

Please contact us immediately when you change or cancel a reservation.
The prescribed cancellation charges will be charged.
Please note that the reservation may be cancelled if the rental car agreement has not been signed within 1 hour after the scheduled pick-up time.

Cancellation Charges

For passenger cars, minivans, wagons and SUVs

Cancelling 7 days or more before the scheduled rental day	Free of charge
Cancelling 3-6 days before the scheduled rental day	20% of the estimated basic rental fee
Cancelling 1-2 days before the scheduled rental day	30% of the estimated basic rental fee
Cancelling on or after the scheduled rental day	50% of the estimated basic rental fee

Notes:

The upper limit of the cancellation charge is JPY 6,000 (non-taxable).
In principle, when you make a reservation, you will be charged a prescribed reservation application fee. (This will be applied to your usage fee.)